Policies

Important information about our policies

Please review our policies to ensure a smooth and enjoyable experience at Janat Dilmun.

Ticket Policies

Refund Policy

Tickets are non-refundable but may be transferred to another date with 48 hours advance notice, subject to availability.

Validity

All tickets are valid only for the date and time specified. Late arrivals may result in denied entry.

Age Requirements

Children under 3 years old enter for free. Age verification may be required at entry.

Membership Policies

Auto-Renewal

Memberships automatically renew at the end of each billing cycle unless cancelled at least 7 days before renewal.

Cancellation

You may cancel your membership at any time. Cancellation takes effect at the end of the current billing period.

Transferability

Memberships are non-transferable and valid only for the registered member.

Code of Conduct

We are committed to providing a safe and enjoyable environment for all guests. The following behaviors are strictly prohibited:

Disruptive or disorderly conduct
Use of profanity or offensive language
Smoking in non-designated areas
Consumption of alcohol or illegal substances
Vandalism or destruction of property
Harassment of other guests or staff

Violation of these policies may result in removal from the premises without refund.

Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data.

Data Collection

We collect information necessary to provide our services, process transactions, and improve your experience.

Data Usage

Your information is used solely for the purposes stated and is never sold to third parties.

Your Rights

You have the right to access, modify, or delete your personal information at any time.

Questions About Our Policies?

If you have any questions or concerns about our policies, please don't hesitate to contact us.